PRIVACY POLICY

Data protection

Rooks Acre Cat Hotel is committed to keeping your data safe and secure and handling it appropriately within the guidelines of the global data protection regulations. This policy explains how we may collect information about you and then use it in order to satisfy your booking or purchase requirements. It also outlines the security measures we take in order to protect your privacy and gives assurances on things that we will not do.

What information do we collect about you?

We collect personal information at every touch point or guest interaction, and in conducting every aspect of our business, we may collect personal information. This information may include collecting your name, cat(s) name(s), email address, home address, phone number, required dates, vets details and any information related to your booking or visit to our premises. We may also collect information related to conversations about your cats. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions.

When submitting an enquiry form we will collect your name and email address. You may also submit your telephone number, cat(s) name(s), dates required for booking and any other details. Information submitted via the enquiry form will be shared with the business owner and may be used to make contact with you to discuss your potential booking or request to view our premises.

Whenever you deal with us, your personal data will be collated by the business owner, with whom your information has been shared.

We use Facebook to manage our social media. If you send us a private or direct message via social media the message will be stored by Facebook. It will not be shared with any other organisations

We also monitor customer traffic patterns and site use which enables us to improve our service. Our site records your IP address at the time of visiting. When someone visits our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.

How will we use the information about you?

Whenever you deal with us, your personal data will be collated by the business owner, with whom your information has been shared.

  • to confirm or advise you of any changes with your booking
  • to help us administer accounts, services and products which we offer
  • to help detect fraud
  • to write to you (including electronic mail) or to telephone you (including SMS) with information about our services or products
  • if you agree, to email you about other products and services we think may be of interest to you.

Marketing

We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive news and marketing, you may opt out at a later date.

You have a right at any time to stop us from contacting you for news and marketing purposes.

If you no longer wish to be contacted for marketing purposes, please contact us at: info@rooksacre.co.uk.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address info@rooksacre.co.uk.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit www.aboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

By using our website, you agree that we can place these types of cookies on your device.

Other websites

Where our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you: by email info@rooksacre.co.uk.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 17th May 2018.